Frequently Asked Questions

How long do courses take to complete?

All Times Academy courses follow the same working structure that allows you to engage with your favourite subjects, and learn at your own pace. On average, our courses can be completed in 10-20 hours.

What are the system requirements and what browsers are supported?

The Times Academy platform is best viewed on a browser, and most current browsers will work with the Times Academy platform. For best performance we recommend current versions of Chrome or Firefox.

Most courses can be taken on any desktop or laptop computer that has an internet connection and can run an up to date browser. Mobile devices like smart phones, tablets or iPads, can also be used to access our courses, though some more advanced problem types and content features may not function properly.

For more information about browsers that work with the Times Academy, please contact us by clicking on the chat bubble in the lower right-hand corner.

What if I have a technical problem viewing a page?

Many problems with missing form fields, buttons that do not function, or other page display issues are caused by your browser. Here are some things to try:

* Make sure your browser is a current version of Chrome or Firefox.

* Check your browser settings to make sure both JavaScript and cookies are enabled.

* Clear your browser's cache. Here are instructions on clearing your cache in Chrome or Firefox.

Are courses accessible to learners with disabilities?

The Times Academy strives to create an innovative online learning platform that promotes accessibility for all learners, regardless of any physical limitation that they might have. We are dedicated to improving the accessibility of the platform and welcome your comments or questions.

What if I have questions about my subscription or need further assistance?

We are here for you! Contact us at any time by clicking on the chat bubble in the lower right-hand corner. We aim to get back to you within 48 hours.

If you are using an older version of Internet Explorer, some functionality on the Times Academy portal may be limited or not visible. Older versions of IE may not only display websites differently than other browsers, but also may contain security issues and bugs. It is therefore recommended to view the website on Google Chrome, Firefox, or Safari.