The Times Academy - Terms and Conditions
PART 2 - Standard Membership Terms
PART 3 - Cancellation Terms
PART 4 - Membership Benefits
PART 6 - Participation Guidelines
⁃ Membership Terms, which sets out the terms that will apply to your membership with us;
⁃ Cancellation Terms, which sets out how to cancel your membership; and
⁃ Participation Guidelines, which sets out our approach to community interaction and how we moderate your content, such as comments made in relation to our articles.
Accessing our services
We may, at our discretion change, remove, suspend or discontinue any aspect of our services at any time including the availability of any content (e.g. a discussion forum and/or a particular course may be withdrawn). We aim to update our site and its content regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it for service update. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
Our content, trademarks, copyright, patents, logos, domain names and other related intellectual property rights or other features of our brand belong to us or to our licensors. Your use of our services does not grant you any rights in and/or our licensor's intellectual property whether for commercial or non-commercial use.
We grant our users a licence to access and use our services and intellectual property rights (subject to your ability to access our services as set out above) and to the following usage restrictions:
⁃ you may use our services for personal, private and non-commercial purposes; and
⁃ - you must not commercially exploit, or sell any content appearing on our services (this does not apply to any user content posted by you and in which you retain ownership rights, see paragraph on user generated content below).
Third Party Content
User Generated Content
Users of our services may be given an opportunity to interact with us and submit, post and/or upload content (including comments and pictures). In posting your content, you confirm to us that you are the owner or have consent from the owner to post the content and that the content complies with our Participation Guidelines and does not defame any person, company or business or violate the privacy rights, copyright and other intellectual property rights, contract rights or any other rights of any person.
By submitting content, you grant us a non-exclusive, transferable, sub-licensable, perpetual, royalty free worldwide licence to use any of the content that you post on or in connection with our services and you also irrevocably waive the benefit of any moral rights you may have in any such material. We do not claim any ownership rights in your content and you continue to retain all ownership rights in your content.
If you believe that your rights have been infringed in relation to your content, please contact email@example.com
We do not endorse any user generated content nor do we guarantee the accuracy or authority of any user generated content. We reserve the right to remove your content and to remove, suspend or discontinue your opportunity to submit, post and/or upload content, at any time and for any reason at our sole discretion and without further recourse to you.
Costs of using our services
We provide our users (whether as a subscriber or visitor) with a variety of services. To benefit fully from our services you will need to become a member as not all aspects of our services are made available to visitors. We may also occasionally require you to download our content and/or call our service providers. If there are charges associated to any of these services, we will make it clear before you incur any such charges and you will be responsible for any charges incurred from that point on.
We will always aim to provide you with the best service we can, but our service is provided "as is" and we do not and cannot promise that all of the information provided in our services will always be 100% accurate. The information provided by our services is for information purposes only and does not constitute advice. All our services are provided without any warranties or guarantees.
Some of the information provided by our services is supplied to us by our third party partners. We have no control over third party content and we are unable to guarantee the accuracy of such third party content. You agree that you access any content at your own risk. Before relying on any information, whether it is from us or from our third party partners, we advise you to verify the accuracy of such information.
Whilst we will do our best to ensure that our service is fully operational at all times, we are not responsible for and shall not be liable to you for any problems or temporary interruptions in using our services arising from factors outside of our control (e.g. technical problems from traffic congestion on the internet) or for any problems arising from participating in or from downloading third party content.
To the extent permissible by law, we are not responsible for any loss or damage resulting from use of our services or from any content posted on or through our services.
Limitation of our liability to you
You agree, that to the extent permissible by law, your sole and only remedy for any problems, issues or concerns with our service is to stop using our services, whether as a member of one of our packs or as a visitor using one of our services. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for fraud or fraudulent misrepresentation and for breach of your legal rights in relation to the products as summarised under the “summary of your key legal rights” at the end of this section 1.
If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Changes to our terms
The law that governs our services
Transfer of this agreement
We may transfer this agreement to someone else, for example, we may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within fourteen (14) days of us telling you about it and we will refund you any payments you have made in advance for content / services not yet provided.
⁃ Our content means any text, files, images, photos, graphics, video, sounds, musical works, or any other materials that we publish or post on or through our services.
⁃ Third party content any text, files, images, photos, graphics, video, sounds, musical works, or any other materials published or posted on or through our services by our third party partners.
⁃ Us, our, we means The Times Academy, operated by InterActive Pro Ltd.
⁃ Your content means any text, files, images, graphics, photos, video, sounds, musical works, or any other materials that a user posts on or through our services.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
a) If your product is digital content the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality;
b) If your digital content is faulty, you're entitled to a repair or a replacement;
c) If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back;
d) If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
If your product is services, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it;
b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable;
c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
PART 2 - MEMBERSHIP TERMS
Welcome to our membership terms. Please read these terms carefully as they will set out the terms for your membership with us. Unless otherwise stated, any reference to a subscriber or a membership shall include reference to all our subscribers, regardless of their form of payment or term of subscription.
In addition to these terms, you will also be subject to the individual offer terms which govern the specific offer which you choose. Such offer terms will be made available to you when choosing your pack/offer.
This is an instant access service. By purchasing this membership you agree your access will start immediately. Please see Part 3 - Cancellation Terms for your cancellation rights.
There are several bespoke packs that can or may be made available to customers on request during the registration process. The exact entitlements for your selected pack will be made clear to you before you purchase your membership.
How do I become a subscriber?
To become a subscriber, please visit thetimesacademy.co.uk or chat with our Customer Success team via the live chat button on the lower right corner of The Times Academy platform and select which one of our packs or offers best suits your needs.
You must be 18 or older and have the power to enter into a contract with us and are not prevented from doing so under any local laws.
By registering to become a subscriber, you agree that you have given us accurate registration details, including payment information and will ensure that we always have up to date contact information. You can contact our Customer Success team via the live chat button to update your details at any time. We will respond to any email queries within 72 hours.
How long is my membership?
Your membership will start immediately upon the start of the 14-day free trial. The terms that govern your minimum and continuing membership with us will vary depending on which membership pack you chose under the offer advertised and whether you have taken out membership to one of our trial offers.
Your minimum membership term will be made known to you before you agree to purchase your membership and will be confirmed to you in your welcome email.
What does my subscription cost?
The cost of your membership will be made clear to you on our sign-up pages and in your welcome email and may vary from time to time or by country. You agree to pay the fees at the rates notified to you at the time you purchase one of our subscription packs. If you later request us to change your membership pack, you agree to pay the new pack price set out in your change confirmation email.
If you choose a subscription through a specially-priced trial offer, your trial offer will cost you the trial price offered. At the end of your stated trial period, your membership will automatically continue on a rolling monthly or quarterly basis (this will be made known to you before you complete registration to the trial offer) at the rate notified to you at the time of purchase.
Payment can be made using all major credit or debit cards via The Times Academy payment gateway at www.thetimesacademy.co.uk. Where relevant, currency conversion values may fluctuate and conversion fees may be charged by your bank. Unless otherwise stated, the savings calculation stated is relevant to the specified pack and is either based upon saving made per week against cover price or against the standard rate (as may be applicable). By submitting payment details to us, you promise that you are entitled to purchase a membership pack using those payment details.
We reserve the right to change your membership price and/or benefits with 30 days' written notice and affected members may terminate their membership within this notice period.
How can I change my membership pack?
It is possible to change your subscription pack in certain circumstances. To find out if you are eligible, please contact our Customer Success team.
How can I cancel?
Please see Part 3 - Cancellation Terms.
How can we change these terms?
We may amend these terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your membership experience. If we make any important changes to the membership terms we will notify you by giving you 30 days’ written notice.
What do I need (devices and hardware)?
To benefit fully from your membership, you will need one or more of the following:
⁃ Android supported smartphones and/or tablet devices (e.g. Nexus, HTC and Galaxy devices);
⁃ Apple iOS7 (or above) supported smartphones and/or tablet devices (e.g. iPhone and iPad); and/or
⁃ A PC or Mac with the latest version of the operating system installed.
What happens if I don’t make a payment?
If you fail to make any payment owing to us, we may:
⁃ terminate your subscription;
⁃ charge you for any outstanding amount remaining on the unexpired portion of your minimum subscription term (subject to your subscription and/or offer terms);
⁃ send your details to third party debt collectors whom we may instruct to recover the money you owe us on our behalf; and/or
⁃ take any further action which is reasonably necessary in our opinion to recover all money you owe us arising from your failure to pay us.
If your subscription has been terminated and you would like to re-subscribe to one of our subscription packs, we have the right to require payment in full of any outstanding amount owed to us.
How do I make a complaint?
If you would like to get in touch with us to make a complaint, please use one of the following options:
⁃ for Live Chat, go to www.study.thetimesacademy.co.uk and click on the intercom button in the lower right corner
⁃ by email, please email us on firstname.lastname@example.org
If you are unable to resolve your dispute with us directly, you may wish to use the European ODR platform at http://ec.europa.eu/consumers/odr/
Anything else I should know? We may change our subscription pack entitlements at any time with 30 days' notice and you may cancel your subscription within this notice period. We may also at any time and at our sole discretion, terminate your subscription with us where we believe that we have serious grounds to terminate (for example, for non-payment or your breach of these terms).
In addition to these standard subscription terms, you will also be subject to any specific terms relating to the offer or pack that you have chosen, as made available to you before the purchase of your subscription. If you are found to be abusing the terms of any of our offers, we have the right to suspend and/or terminate your subscription and/or offer agreement with us.
Your membership is with The Times Academy, a branded business of Times Newspapers Limited (whose registered office is at 1 London Bridge Street, London SE1 9GF), operated by InterActive Pro Ltd. Your contract for subscription is formed directly with InterActive Pro Ltd.
PART 3 - CANCELLATION TERMS
How can I cancel my subscription?
You cancel your subscription simply by contacting our Customer Success team via live chat using the intercom button located in the lower right corner of The Times Academy platform.
What information do I need to cancel?
When cancelling your membership with us, please have the following information ready:
⁃ That you would like to cancel your subscription with us and stating that this is a notice of cancellation;
⁃ Which subscription pack you would like to cancel;
⁃ When you subscribed to the Academy; and
⁃ Your name and address.
Can I get a refund if I cancel?
If you cancel within 30 days of the start of your membership, we will refund any payments received from you using the same method of payment that you used to purchase your membership. You will not be entitled to a refund if you cancel after the first 30 days of the start of your subscription. If you are entitled to a refund then this will be made within 14 days after the day you tell us you have changed your mind.
Anything else I should know?
If you would like to cancel and it has been more than 30 days since the start of your subscription, you can do so by following the cancellation instructions above, however you must tell us at least 15 days before your next billing date, otherwise you will be required to make your next bill payment and your subscription will continue until the end of the next billing period. Your estimated bill payment date will be set out in your welcome email and you can find out your exact billing date by getting in touch our Customer Success team as well.
You can cancel at any time if the e-learning programmes supplied on The Times Academy website fail to correspond with the description provided on the website. We will refund any payments received from you using the same method of payment that you used to purchase your membership.
How can we change these terms?
We may amend these cancellation terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your membership experience. If we make any important changes to these terms we will notify you by giving you 30 days’ written notice.
Our general right of cancellation
We may terminate our contract with you on giving not less than 30 days’ written notice to you. We will refund you for any services you have paid for but not yet received.
PART 4 - MEMBERSHIP BENEFITS
For details of how we will process your personal information, please visit http://interactivepro.org.uk/privacy-policy/.
If the management and operation of The Times Academy is transferred from us to another company, we may disclose your personal data to the other company so the products and services can continue to be provided to you.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
PART 6 - Participation Guidelines
Our guidelines are designed to make clear our approach to community interaction at The Times Academy, including moderation of comments and other content submitted by members.
Community standards There are six simple community standards that we expect members to follow when interacting with us.
⁃ We respect all our users and expect you to respect each other. Please ensure comments are legal, tasteful and civil. Personal attacks, harassment and inappropriate behaviour will not be tolerated.
⁃ Choose your words carefully and do not use language that is threatening, defamatory or offensive to any individual or groups. Understand that words which you deem acceptable may be offensive to others.
⁃ We acknowledge that there may be criticism of our course style and/or presenter viewpoints but personal insults or repeated attacks directed towards our editorial team will not be tolerated. If you would like to comment on the impartiality of an course, please email email@example.com
⁃ Maintain a respectful tone, especially when discussing heated or controversial issues. We realise this can be hard and we recommend that users re-read comments before posting.
⁃ Help us take responsibility for the level of conversation on the website by ensuring comments are relevant and on topic. If you think discussion on an article is moving away from the intended topic, please contact the Customer Success team and we will investigate.
⁃ Where you refer to reports, studies, other articles and additional information, do your best to link to the original source. This extra context is conducive for having interesting and useful discussions and will result in better feedback from our other readers.
Our approach to user generated content
We endeavor to moderate all comments made by our subscribers in accordance with these Participation Guidelines and content that does not breach these guidelines may be unpublished. Our aim is to ensure that all members enjoy our services.
In order to ensure our members remain compliant with our Participation Guidelines, we have created a non-exhaustive list of prohibited interactions, which we hope you will find useful. Interactions must not:
⁃ promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age or links to articles or websites that do the same;
⁃ harass, threaten or attack anyone or otherwise behave in a way that could cause annoyance or distress to our members;
⁃ be obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent;
⁃ use swear words, act in a threatening or abusive manner or promote violence;
⁃ make libellous or defamatory comments about others;
⁃ contain any information which personally identifies another individual (such as name, phone number and address) or breaches data protection law, unless it is editorially justified, in the public domain or express consent has been obtained;
⁃ constitute or encourage conduct that would be a criminal offence, give rise to civil liability or otherwise violate any local, state, national or international law;
⁃ prejudice pending or on-going criminal or civil court proceedings;
⁃ violate, plagiarise or infringe the rights of third parties including any copyright, trademark, patent, rights of privacy or publicity or any other proprietary right;
⁃ breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
⁃ contain any information, software or other material of a commercial nature;
⁃ contain advertising, promotions or commercial solicitations of any kind, unless editorially justified;
⁃ be likely to upset, embarrass and alarm any other person;
⁃ constitute or contain false or misleading indications of origin or statements of fact;
⁃ be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
⁃ contain any virus, Trojan horse, worm, time bomb, cancelbot or other similar harmful programming routine.
We will refrain from publishing content that breaches these guidelines and may edit or remove a comment we feel has caused offence to our members. This is in the interest of keeping our community areas appropriate for the vast majority of the people who visit.
If a member seriously or repeatedly violates these guidelines, we will take whatever action necessary to ensure these violations are prevented from continuing and we reserve the right to remove, suspend or discontinue your opportunity to submit, post and/or upload content at our sole discretion and without further recourse to you.
At all times, we reserve the right to take actions that we think will benefit our subscribers. We will always try to communicate any changes that affect our members, although this is not always possible. All actions taken by The Times Academy team are final. If you have any queries or suggestions about how to improve participation with us or about any aspect of our Participation Guidelines, please email us at firstname.lastname@example.org.
We may amend these Participation Guidelines or any of our terms to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your membership experience.